How To Use Jpay App

How To Use Jpay App: Easy-to-Follow Guide

JPay is a popular app that enables people to stay connected with their loved ones who are incarcerated. The app is available for Android and iOS devices, and it provides a variety of services such as sending money, email communication, video visitation, and purchasing electronic stamps. If you’re new to JPay, you may feel overwhelmed at first. However, with this guide, you’ll discover how to use JPay app efficiently.

Getting Started

Before you can use JPay, there are a few things you need to do. Here’s how to get started with JPay:

Step 1: Create an Account

To use JPay, you need to create an account. Simply download the app from the App Store or Google Play, and click on “Create Account.” You’ll need to provide your personal details, including your name, address, and phone number.

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Step 2: Add a Payment Method

The next step is to add a payment method to your account. JPay accepts several payment methods, including credit or debit cards, money orders, or cash. You can add your payment method from the “Payment Settings” screen.

Step 3: Find an Inmate

Once you have created an account and added a payment method, you can start communicating with an inmate. To find an inmate, go to the “Find an Inmate” screen and enter the inmate’s ID or name.

Sending Email and VideoGrams

One of the most popular features of JPay is email communication. It’s an easy and convenient way to stay connected with your loved ones who are in jail. Here’s how to send email and VideoGrams using JPay:

Step 1: Select an Inmate

To send an email or VideoGram, select the inmate you want to communicate with from the “Contacts” screen. If you haven’t added an inmate to your contact list, you can do so by clicking on the “Add Contact” button.

Step 2: Compose Your Message

Click on the “Email” or “VideoGram” button to compose your message. You can attach photos or videos to your message, depending on the type of message you’re sending. Once you’re done, click on the “Send” button.

Step 3: Check Your Delivery Status

You can check the delivery status of your message by going to the “Outbox” screen. You’ll see the status of your message, whether it’s being processed, delivered, or rejected.

Sending Money

Sending money to an inmate is easy with JPay. Here’s how to do it:

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Step 1: Select an Inmate

To send money, select the inmate you want to send money to from the “Contacts” screen.

Step 2: Choose Your Payment Method

Click on the “Send Money” button and choose your payment method. You can use a credit or debit card, money order, or cash.

Step 3: Enter the Amount and Send

Enter the amount you want to send and click on the “Send” button. Your money will be credited to the inmate’s account within 1-3 business days, depending on the payment method you choose.

Purchasing Stamps

If you want to send an email or VideoGram to an inmate, you’ll need to purchase stamps. Here’s how to do it:

Step 1: Go to the Stamps Screen

Click on the “Stamps” button on the app’s main menu.

Step 2: Choose Your Package

Choose the package of stamps you want to purchase. JPay offers several packages, and the more you buy, the cheaper each stamp becomes.

Step 3: Check Out and Send Your Message

After purchasing your stamps, you can start sending emails or VideoGrams to the inmate.


Does JPay have a customer service team?

Yes, JPay has a customer service team that’s available 24/7 to help you with any issues you may encounter.

Can I cancel a sent message?

No, you cannot cancel a sent message once it’s been delivered.

Can I use JPay to send money internationally?

No, JPay only allows transactions within the United States.

How long does it take for money to be credited to an inmate’s account?

It usually takes 1-3 business days for money to be credited to an inmate’s account, depending on the payment method used.

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JPay is an excellent app that makes it easy to stay connected with loved ones who are incarcerated. It’s easy to use, and with this guide, you’re now equipped with everything you need to know to use JPay efficiently. Whether you’re sending emails, VideoGrams, or money, JPay has everything you need to stay connected with your loved ones.

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